Who we are
Built for local shops. Backed by innovation.
TNKR exists to help brick-and-mortar businesses evolve by turning sneaker care into a reliable, high-margin service that customers love.
We combine modern automation with old-school retail trust. Every system we build is designed to be invisible to the customer and effortless for the store. The best technology should make your business feel more human, not more complicated.
Our goal is simple: keep local shops profitable, personal, and part of the community for years to come.
Frequently Asked Questions
Q: What do these services cost my clients?
A: The final rates you charge your clients are ultimately up to you—no one knows them better than you do! TNKR must cover miscellaneous supply chain costs such as labor and shipping, but beyond the rate TNKR charges per service you’re able to price however you want to hit your desired margins.
Q: How much revenue can I expect to make?
A: This can vary greatly depending on a lot of factors. The biggest determinant is foot traffic—how many people ask you about sneaker services? Now, how many more would that be if you advertised that you can handle sneakers? Part of our onboarding process with clients is determining what realistic goals are for revenue generation.
Q: Are there any setup or subscription fees?
A: Absolutely not. TNKR will not require you to purchase anything except for your own shipping boxes.
Q: How do I send shoes to TNKR?
A: We prefer to batch shipments for greater efficiency. Clients are given the option of sending out shipments on a set timeline (for instance, weekly), or once their orders reaches an agreed-upon threshold (for instance, 5 pair of sneakers). When you are ready to make a shipment, TNKR will provide you with a prepaid shipping label.
Q: How long does the process take?
A: We ask for four weeks of service time. This begins when we receive the shoes and ends when we give the shoes back to the postal carrier. This timeline does not account for shipping time, as this is variable and out of our control.
Q: How do I track my orders?
A: Tracking information is located on the shipping labels we provide. In terms of service progression, we are happy to update as needed.
Q: What if a customer isn’t satisfied?
A: TNKR has an outstanding record, with over 96% of end clients reporting satisfaction with the quality of the service. However, we do acknowledge that issues can occasionally arise. We handle these matters on a case-by-case basis and are committed to resolving problems with the ultimate goal of customer satisfaction. We’re not afraid to award a partial or full refund if needed, though that is almost never needed.
Q: How much work will this be for me?
A: TNKR’s system is designed to fit seamlessly into your shop’s operation, enabling you to address the sneakers market segment without incurring more labor in-house. All that is needed from you is to direct your clients to the QR code they will scan in-shop, answer any basic questions, and package/ship the shoes to us. For many shops, this constitutes less than one additional man-hour per month. Of course, you will get more sneakers customers if you advertise those services, but to what extent you do that is left entirely to your discretion.
Q: How does the white-label system work?
A: TNKR creates a custom form with your shop’s branding to put up via a QR code in your store. We do not communicate with your clients throughout any step in the process so that you can have full autonomy over the customer experience.
Q: What happens if the shoes are lost in transit?
A: TNKR provides educational resources on proper shipping practices. Both TNKR and associated shops agree to adhere to these practices to reduce the risk of shoes being lost in transit. In the event that shoes are lost or stolen in transit, neither TNKR nor the shop are responsible, assuming proper shipping procedures were practiced.